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Osaka City Home > Bureaus and Wards > Osaka City Waterworks Bureau > Guide to Waterworks > (Present position) Management Information:Progress of Efforts to Improve Water Service Management

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Progress of Efforts to Improve Water Service Management

1. Improve Customer Service

(As of December 2005)

(1) Enhance disaster-resistance of water facilities

Progress

The 3rd Project of Water Purification Facilities Improvement

  • Project period: FY1997 to FY2006 (ten years)
  • Total project cost: 97 billion yen
  • Estimated project completion rate: 74% from FY1997 to FY2005 (on a project cost basis)

[Project expenditure in FY2004]3,456 million yen
[Project budget for FY2005]4,465 million yen

The 5th Project of Distribution Pipelines Improvement

  • Project period FY1997 to FY2006 (ten years)
  • Total pipe length: 710 km
  • Estimated project completion rate: 77% from FY1997 to FY2005 (on a project cost basis)

[Project expenditure in FY2004]13,133 million yen
[Project budget for FY2005]12,914 million yen

(2) Provide safer and higher quality water

Progress

Project of Advanced Purification Facilities Maintenance (completed)

  • Project periodEFY1992 to FY1999 (eight years)
  • Total project cost: 75.3 billion yen
  • Project completion rate: 100%

[Project expenditure in FY2004]3,456 million yen
[Project budget for FY2005]4,465 million yen

(3) Improve water service installations

Progress

The 2nd Project of Water Service Installation Improvement (completed)

  • • Project period: FY1997 to FY2001 (five years)
  • • Total project cost: 27 billion yen
  • • Project completion rate: 100EE/li>

The 3rd Project of Water Service Installation Improvement

  • • Project period: FY2002 to 2006 (five years)
  • • Total project cost: 27 billion yen
  • • Estimated project completion rate: 77% from FY2002 to FY2005 (on a project cost basis)

[Project expenditure in FY2004]4,485 million yen
[Project budget for FY2005]5,099 million yen

(4) Improve Customer Service

Increase locations (convenience stores) where customers can pay their water bills

Progress

  • Water bills can be paid at seven convenience store chains with 1,130 stores in Osaka City and 36,667 stores in Japan, as of the end of FY2004

Expand the scope of individual metering and billing plans for private apartment buildings.

Progress

  • Since October 1998, the plan has been put into effect for all apartment buildings with 14 or more residential units.

Better meet in-house water facilities repair needs during non-business hours (nighttime and holidays)

Progress

  • The scope of emergency repair service was expanded in April 2000.

Examine the possibility of shortening inspection intervals

Progress

  • The “Committee to Examine Water Meter Inspection System Ewas established in the Waterworks Bureau in February 2005, which submitted a proposal at the end of FY 2005.
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2. Enhance Management Efficiency

(1) Review construction-related operations at service offices and maintenance offices.

Progress

The number of personnel has been reduced by 40 employees (40 in FY2003).

(2) Review management of the Niwakubo and Toyono purification plants following the enhancement of their operation facilities.

Progress

The number of personnel has been reduced by 58 employees (19 in FY1997, 12 in FY1998, 11 in FY1999, 3 in FY2000, 5 in FY2001, and 8 in FY2002).

(3) Review maintenance and improvement of purification facilities

Progress

The number of personnel has been reduced by 23 employees (11 in FY2003 and 12 in FY2004).

(4) Reduce personnel by outsourcing inspections

Progress

The number of personnel has been reduced by 101 employees (16 in FY1997, 33 in FY1998, 13 in FY1999, 18 in FY2000, 20 in FY2001, and 1 in FY2002).

(5) Outsource and streamline other services

Progress

The number of personnel has been reduced by 128 employees (8 in FY1997, 15 in FY1998, 7 in FY1999, 2 in FY2000, 25 in FY2001, 23 in FY2002, 38 in FY2003, and 10 in FY2004).

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(1) Secure public subsidies

Advanced purification facilities

Progress

  • Project of Advanced Purification Facilities
  • Total project cost (FY1992 to FY1999): 75.3 billion yen
  • Including:
    National subsidy: 19.4 billion yen
    Appropriation from general account: 28 billion yen

Enhance earthquake resistance

  • Emergency water supply measures
  • 1) Distribution plants development
    Cost (FY2001 to FY2003): 7 billion yen
    National subsidy of 1.3 billion yen included
  • 2) Emergency communication pipes installation
    Cost (FY2003 to FY2005): 1.3 billion yen
    National subsidy of 0.4 billion yen included
    Waterworks safety measures
  • Waterworks safety measures
  • 1) Enhancement of earthquake-resistance of water pipes
    Cost (FY1995 to FY2000): 53.2 billion yen
    Appropriation of 3.8 billion yen from general account included
  • 2) Improvement and maintenance of private power generation facilities
    Cost (FY1998 to FY2000): 1.9 billion yen
    Appropriation of 0.5 billion yen from general account included
  • Other
  • Water facilities emergency support (FY1998 to FY1999)
  • Improvement and maintenance of earthquake research/observation facilities (FY1999 to FY2000)
  • Improvement and maintenance of earthquake research/observation facilities (FY1999 to FY2000)

Others

  • Installment payment of the Bureau’s share of the cost of the Lake Biwa Development Project
  • Amount of installment payment (FY1992 to FY2005): 70.4 billion yen
    Subsidy of 20.3 billion yen from general account included

[Reference]
Total installment payment from FY1992 to FY2014: 99.7 billion yen

  • Other
  • Improvement of energy supply facilities (FY1998)
  • Measures towards local energy-saving promotion (FY2000 to FY2004)
  • Subsidies for mid- to small-scale hydraulic power generation development (FY2003 to FY2004)
  • CO2 emission control measures (FY2003 to FY2005)
    Cost: 7 billion yen
    Subsidy of 1.8 billion yen included
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(2) Use assets effectively

Promote parking lot operation

Progress

  • As of the end of FY2004, the Bureau has parking lots in 24 locations with a total capacity of 851 vehicles.
  • Results of FY2004: 83.93 million yen

* All of the above amounts include tax.

[Page Ownership of Water Service Installation under Progress of Efforts to Improve Water Service Management under Management Information under Guide to Waterworks on the Osaka City Waterworks Bureau Website ends here.]

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