At the Osaka City Waterworks Bureau we regard the telephone calls, e-mails, letters, and other communications we receive as the voices of our customers. We make a positive effort to listen to their opinions and requests, with the objective of providing higher-quality business management that reflects our customers’ needs to an even greater extent. This page introduces some of the communications we have received.

[This page presents links to a variety of options. Select the desired option.]

[The following is a list of Management.]

Management

• Wouldn’t selling water-saving valves lead to increased revenue?
• What are the current practice and attitude of Osaka City with regard to subcontracting the water supply?

The Management list ends here.

[The following is a list of Charges.]

Charges

• How is the advanced water treatment system reflected in Water Rates?
• I hadn’t been informed of the fee reductions for social welfare, and would therefore like to receive a backdated repayment of the exempted amount.
• I reported a water leak but you took a long time to come to mend it. What happens about the charge for the leaked water?
• I want to be able to pay my water bills from any account nationwide.

The Charges list ends here.

[The following is a list of Construction Work.]

Construction Work

• You’ve dug up the same spot several times. Can’t public construction work be done more efficiently?
• Please stop doing construction work at night.

The Construction Work list ends here.

[The following is a list of Water Quality.]

Water Quality

• • I live in an apartment complex. Should I be worried about the hygiene management of water receiving tanks and other areas?
• • I’ve heard that the water quality standard for lead has been revised. Does Osaka City meet it?

The Water Quality list ends here.

[The following is a list of Fraudulent Officials and Waterworks Repair Operators.]

Fraudulent Officials and Waterworks Repair Operators

• I was visited by a person claiming to be an official of the Waterworks Bureau, who tested the water quality and recommended a water purifier. Does the Waterworks Bureau really carry out visits like this?
• I had some repairs done and received a bill for a large amount. The Waterworks Bureau should issue guidance to this sort of repair operators.
• Water purifier sales staff say that trihalomethanes are dangerous. Is this true? And could you please also explain about residual chlorine concentration

The Fraudulent Officials and Waterworks Repair Operators list ends here.

[The following is a list of Other.]

Other

• Can’t the Waterworks Bureau publish information about the performance of water purifiers?
• What is the current situation in Osaka City concerning the upgrading of lead pipes?
• You should give greater publicity to the importance of water.
• The text of notice boards on Waterworks Bureau land is imperious and overbearing, and should be revised.

The Other list ends here.

[Page Customer Voices under Customer Voices on the Osaka City Waterworks Bureau Website ends here.]