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Repairs 　

Fee Reductions for Water Leaks

Q
Am I charged the normal rate for any water that is lost through leaks?
A
We may reduce payment for the leaked water depending on the cause of the leaks. For more information, contact our Customer Center.

Q
I had a water leak repaired. Can you reduce my water bill?
A
We may reduce water bills depending on the situation. For more information, contact our Customer Center.

 

Repair Fees 　

Payment by Automatic Bank Transfer

Q
Can I pay my repair fee by automatic bank transfer?
A
We are unable to accept repair fee payment by automatic bank transfer, because those who pay for repairs are not necessarily our water service users who have accounts with us. You are, therefore, requested to make your repair payment at a convenience store or financial institution using a transfer form sent to you.

 

Water Leaks 　

Leaking Faucet

Q
My faucet is dripping. What should I do?
A
A common cause of a dripping faucet is an aging tap washer. Check the washer and replace it with a new one if necessary. If the faucet still drips even after replacing the washer, you may need to replace the faucet with a new one.
To replace washers or faucets, consult your nearest plumber designated by the City of Osaka. If you need contact information about your nearest plumber, call our Customer Center. If you live in a multifamily housing unit, contact the owner or the management company.

Water Leaking from Equipment

Q
What should I do to stop water leaks from the flush toilet or water heater?
A
You can stop water leaks by closing the stopcock on the pipe leading to the flush toilet tank or the stopcock for the water heater. If you still cannot stop water leaks even after this, or don’t know where the stopcocks are, close the main stopcock in the meter box.
If you need to have your toilet repaired, contact a plumber designated by the City of Osaka. If you need contact information about your nearest plumber, call our Customer Center. For problems with your water heater, contact the water heater manufacturer.

How to Detect Water Leaks

Q
How can I detect water leaks?
A
You can detect water leaks by checking your water meter. If the pilot mark ø is rotating when you aren’t using water, there may be a water leak somewhere between the water meter and the faucets. 
※The pilot mark is a silver, star-shaped component that rotates on the water meter.

Water Pipe Burst

Q
What should I do when water gushes from a broken pipe (if a water pipe bursts)?
A
As a quick-fix measure, close the main stopcock in the meter box to stop the water. If you cannot stop the water even after that, or if you cannot close the stopcock, take some temporary measures to prevent water from gushing out, such as wrapping the broken part in towels. Then contact a Waterworks Maintenance Center in your area. Meanwhile, you may have to pay for repairs if water leaks within the boundary of your property from your water meter.

 

Low Water Pressure Problem 　

The water pressure is low.

Q
My water pressure is low. What should I do?
A
In the case of construction, maintenance or repair work that requires water service disruption going on nearby, you may have a low water pressure for the duration. If such work conducted by the Waterworks Bureau is likely to cause a low water pressure problem, residents in the affected areas will be informed in advance by distribution of fliers. However, unexpected areas may be affected. If you have such a problem without having been informed in advance, contact a Waterworks Maintenance Center in your area.
[What to do when water service is disrupted]
During water service disruption, close all faucets. When you turn on a faucet for the first time after water service is restored, rusty water or white-colored water containing air bubbles may run from the tap. In that case, let the water run for a while until it becomes clear.

 

Rusty Water 　

Rusty Water 

Q
Rusty water is running from the tap. What should I do?
A
You may find rusty water running from the tap immediately after construction, maintenance or repair work that requires water service disruption is conducted nearby, or when water pressure causes rust on steel water supply pipes to flake off. If such work conducted by the Waterworks Bureau is likely to result in turbid water, residents in the affected areas will be informed in advance by distribution of fliers. However, unexpected areas may be affected. If you find rusty water running from the tap without having been informed in advance, contact a Waterworks Maintenance Center in your area
[ What to do in the case of water service disruption ]
Close all faucets during water service disruption. When you turn on a faucet for the first time after water service is restored, rusty water or white-colored water containing air bubbles may run from the tap. In that case, let the water run for a while until it becomes clear.

Water Service Disruption 　

Detached Houses

Q
My water service abruptly stopped. Can you fix it?
A
If a water service stoppage is planned due to construction, maintenance or repair work conducted by the Waterworks Bureau, residents in the affected areas are normally informed in advance by distribution of fliers about water service disruption. However, unexpected areas may be affected. If you experience water service disruption without having being informed in advance, contact a Waterworks Maintenance Center in your area. Meanwhile, we may suspend water service if your account is overdue or for any other reasons.

Condominiums

Q
My water service abruptly stopped. Can you fix it?
A
The most likely cause of water stoppage is pump failure. If there is actually something wrong with a pump, you need to contact the owner or the condominium management company, because only the superintendent can enter the pump room. In addition, we cannot determine who should pay for the repairs.
Another possible cause of water stoppage is construction, maintenance or repair work conducted nearby. However, residents in the affected areas are normally informed in advance by distribution of fliers about water service disruption. Meanwhile, we may suspend water service if your account is overdue or for any other reasons.
※Unlike condominiums, two-story multifamily structures called “apaato Eor “heights Enormally belong to the same category as detached houses in terms of use of direct water supply connections. 

 

Turbid Water 　

Fliers

Q
I would like to know about a flyer titled “Notice—Turbid Water. E/strong>
A
Such fliers are distributed to residents in areas likely to be affected by turbid water due to work conducted by the Waterworks Bureau (e.g. maintenance work). These fliers inform the residents in advance about the nature of the work and the time schedule.

 

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