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Osaka City > Citizens' Affairs Bureau > Consumers' Center > Consult us when you're in trouble!

Consult Us When You're in Trouble!

Consumer Consultation

(for residents of the city of Osaka only)

We provide consultation to consumers who have become victims of business fraud, and receive complaints about products or services so that we can give advice to solve these problems.

Consultation by telephone

Phone: 06-6614-0999

Hours: 10:00 a.m. - 5:00 p.m. Seven days a week (except Dec. 29 to Jan. 3)

Consultation by interview

1

Osaka Municipal Consumers' Center

Address: 3rd Floor, ITM Building, Asia Pacific Trade Center, 1-10,
2-Chome, Nanko Kita, Suminoe-ku, Osaka
Hours: 10:00 a.m. - 5:00 p.m.
Seven days a week (except Dec. 29 to Jan. 3)
Nearest station: Trade Center-mae Station on the New Tram

2

Tennoji Service Counter

Address: 1st Basement, 6 Abeno Chikagai, Horikoshi-cho, Tennoji-ku, Osaka
Hours: 10:00 a.m. - 5:00 p.m.
Seven days a week (except Dec. 29 to Jan. 3)
Nearest station: Tennoji Station on the Subway (Midosuji Line or Tanimachi Line) or JR Line

3

Citizen Consultation Room

Address: 1st Floor, Osaka City Hall, 1-3-20, Nakanoshima, Kita-ku, Osaka
Hours: 10:00 a.m. - 3:00 p.m.
Monday to Friday (except holidays and Dec. 29 to Jan. 3)
Nearest station: Yodoyabashi Station on the Subway Midosuji Line or Keihan Line, Oebashi Station on the Keihan Nakanoshima Line

The Osaka Municipal Consumers' Center provides information useful for living in Japanthrough the living-information magazine and a website, and also holds many kinds of seminars on various topics. It also provides an exhibition space for educational purposes, "Kurashi-no-Hiroba Elu," where consumers can use computers and DVD equipment to enjoy finding answers to their consumer-related questions.

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