Osaka City 大阪市

The City of Osaka official website

A guide for living OSAKA

Preparing for Accidents and Emergencies

Calling an Ambulance

Call an Ambulance = Dial 119

You do not need to insert coins to make an emergency call from a pay phone.
Pick up the receiver and push the emergency button to call.

Contacting emergency services by Fax or E-mail
NTT DoCoMo Mobile phone:
Non-NTT DoCoMo mobile phone/PHS/PC:

You need to write the following things on the report:

  • Type of emergency (fire, illness or injury)
  • The location of the emergency
  • Your situation (ex. Area of pain)
  • Your return Fax number (if contacting by fax)
  • The full name of the sender
  • Name, age and gender of the patient

* Dial 119 when emergency treatment is required for something such as sudden illness, injury caused by a traffic accident, etc., burns, or poisoning. Keep calm and tell the operator the location of the emergency and your full name and phone number.

When Calling the Fire Department or Ambulance at 119
There’s a fire!
Please send an ambulance.
Kyukyusha desu.
My address is *****.
Jusho wa **Ku, **cho, *chome, *ban, *go desu.
My name is *****.
わたしのなまえ(名前)は *****です。
Watashi no namae wa ***** desu.
My telephone number is ***** .
でんわばんごう(電話番号)は *****です。
Denwa bango wa ***** desu.

The Fire Department has contracted a private interpretation agency to provide interpretation services over the phone in English, Chinese, Korean, Portuguese, and Spanish. In the event of an emergency or disaster, this service will facilitate responses to 119 calls made by those who may not communicate well in Japanese—for example, foreign tourists or international students in Osaka.

Fire stations
Names of fire stations Telephone
Locations of fire stations
Kita TEL:06-6372-0119 FAX:06-6372-4885 19-41 Chayamachi Kita-Ku
Miyakojima TEL:06-6923-0119 FAX:06-6923-6444 2-1-8 Miyakajima Hon-dori Miyakojima-Ku
Fukushima TEL:06-6465-0119 FAX:06-6465-6311 3-17-22 Yoshino Fukushima-Ku
Konohana TEL:06-6461-0119 FAX:06-6461-5572 1-8-30 Kasugade-Kita Konohana-Ku
Chuo TEL:06-6947-0119 FAX:06-6942-5745 2-1-6 Uchihonmachi Chuo-Ku
Nishi TEL:06-4393-0119 FAX:06-4393-0124 1-12-54 Kujo-Minami Nishi-Ku
Minato TEL:06-6573-0119 FAX:06-6573-0325 1-4-1 Benten Minato-Ku
Taisho TEL:06-6552-0119 FAX:06-6552-4099 3-5-16 Kobayashi-Higashi Taisho-Ku
Tennoji TEL:06-6771-0119 FAX:06-6771-3293 8-5-10 Uehonmachi Tennoji-Ku
Naniwa TEL:06-6641-0119 FAX:06-6634-0119 1-14-20 Motomachi Naniwa-Ku
Nishi-Yodogawa TEL:06-6472-0119 FAX:06-6472-0533 1-10-20 Mitejima Nishi-Yodogawa-Ku
Yodogawa TEL:06-6308-0119 FAX:06-6308-4071 4-10-12 Kikawa-Higashi Yodogawa-Ku
Higashi-Yodogawa TEL:06-6320-0119 FAX:06-6320-1984 4-4-27 Sugahara Higashi-Yodogawa-Ku
Higashinari TEL:06-6971-0119 FAX:06-6971-9412 1-27-13 Oimazato-Nishi Higashinari-Ku
Ikuno TEL:06-6731-0119 FAX:06-6731-7044 1-13-8 Sharizi Ikuno-Ku
Asahi TEL:06-6952-0119 FAX:06-6952-0125 1-1-11 Omiya Asahi-Ku
Joto TEL:06-6931-0119 FAX:06-6931-0072 3-4-20 Chuo Joto-Ku
Tsurumi TEL:06-6912-0119 FAX:06-6912-6043 5-5-45 Yokotsutsumi Tsurumi-Ku
Abeno TEL:06-6628-0119 FAX:06-6628-0925 4-4-30 Matuzaki-Cho Abeno-Ku
Suminoe TEL:06-6685-0119 FAX:06-6685-8120 4-11-6 Misaki Suminoe-Ku
Sumiyoshi TEL:06-6695-0119 FAX:06-6695-4001 1-1-9 Oriono Sumiyoshi-Ku
Higashi-Sumiyoshi TEL:06-6691-0119 FAX:06-6691-1444 3-4-5 Minami-Tanabe Higashi-Sumiyoshi-Ku
Hirano TEL:06-6790-0119 FAX:06-6790-8101 1-2-9 Hirano-Minami Hirano-Ku
Nishinari TEL:06-6653-0119 FAX:06-6653-2119 1-4-26 Kishinosato Nishinari-Ku
Suijo TEL:06-6574-0119 FAX:06-6574-0140 3-1-47 Chikko Minato-Ku

2 Emergencies at night and out of business hours

Sudden illnesses on Sundays, holidays, Year-end/New Year holidays and during the night are handled at emergency clinics.
Please be sure to bring your National Health Insurance Certificate when you see a doctor.

Chuo Emergency Clinic 4-10-13, Shimmachi, Nishi-ku (TEL)06-6534-0321
Internal medicine/Pediatrics Weekday 22:00 - 5:30
Saturday (except National & Year-end/New Year holidays) 15:00 - 5:30
Sunday, National & Year-end/New Year holidays (Dec. 30th - Jan. 4th) 17:00 - 5:30
Ophthalmology/Otolaryngology Weekday 22:00 - 0:30
Saturday (except National & Year-end/New Year holidays) 15:00 - 21:30
Sunday, National & Year-end/New Year holidays (Dec. 30th - Jan. 4th) 10:00 - 21:30
After-hours Emergency Clinic
Internal medicine/Pediatrics Sunday, National & Year-end/New Year holidays (Dec. 30th - Jan. 4th) 10:00 - 16:30

※Nakano After-hours Emergency Clinic also provides medical service only for Pediatrics on weekday nights (20:30- 23:00).

Miyakojima After-hours Emergency Clinic 1-24-23 Miyakojima-Minami-dori, Miyakojima-ku (TEL)06-6928-3333
Nishi-Kujo After-hours Emergency Clinic 5-4-25 Nishi-Kujo, Konohana-ku (TEL)06-6464-2111
Juso After-hours Emergency Clinic 1-11-26 Juso-Higashi, Yodogawa-ku (TEL)06-6304-7883
Imazato After-hours Emergency Clinic 3-6-6 Oimazato-Nishi, Higashinari-ku (TEL)06-6972-0767
Sawano-cho After-hours Emergency Clinic 2-2-6 Sentai, Sumiyoshi-ku (TEL)06-6672-6021
Nakano After-hours Emergency Clinic 2-1-20 Nakano, Higashi-Sumiyoshi-ku (TEL)06-6705-1612

3 Emergency Clinics

Emergency Clinics
Juso After-hours Emergency Clinic
1-11-26 Juso-Higashi,Yodogawa-ku
(TEL) 06-6304-7883
Miyakojima After-hours Emergency Clinic
(TEL) 06-6928-3333
Nishi-Kujo After-hours Emergency Clinic
5-4-25 Nishi-Kujo, Konohana-ku
(TEL) 06-6464-2111
Chuo Emergency Clinic
4-10-13 Shimmachi, Nishi-ku
(TEL) 06-6534-0321
Imazato After-hours Emergency Clinic
3-6-6 Oimazato-Nishi,
(TEL) 06-6972-0767
Sawano-cho After-hours Emergency Clinic
-2-2-6 Sentai, Sumiyoshi-ku
(TEL) 06-6672-6021
Nakano After-hours Emergency Clinic
2-1-20 Nakano,Higashi-Sumiyoshi-ku
(TEL) 06-6705-1612

4 Information Service for Emergency Hospitals & Clinics

The following telephone numbers provide information of hospitals and clinics. (24 hours / Open 365 days)

Osaka Prefectural Emergency Medical Information Center


Emergency Anshin Center Osaka(Hospital Information only)

Landline, Mobile, PHS: #7119
Landline, IP phone: 06-6582-7119

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If a fire breaks out

Call the Fire Department = Dial 119

* You do not need to insert coins to make an emergency call from a pay phone. Pick up the receiver and push the emergency button to call.

Contacting emergency services by Fax or E-mail
NTT DoCoMo Mobile phone:
Non-NTT DoCoMo mobile phone/PHS/Computer:

Write the same information as when contacting an ambulance.

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Calling the Police = Dial 110

* You do not need to insert coins to make an emergency call from a pay phone. Pick up the receiver and push the emergency button to call.

Calling the Police at 110
I’ve been robbed.
Dorobou desu.
There’s been a traffic accident.
Kotsu jiko desu.
Someone is injured.
Kega o shite imasu.
Help me!
Tasukete kudasai.
The place is *****.
ばしょは(場所は) *****です。
Basho wa ***** desu.
My address is *****.
Jusho wa ** Ku, ** cho, * chome, * ban, * go desu.
My name is *****.
Namae wa ***** desu.
My telephone number is *****.
でんわばんごう(電話番号)は *****です。
Denwa bango wa ***** desu.

1 Traffic Accidents

When a traffic accident occurs, you should give aid to the injured first. If an ambulance is needed, call 119. Then be sure to call the Police at 110 and calmly report the incident, its details, where you are, and landmarks, etc.

2 Robbery etc.

If you fall victim to a crime such as robbery or theft, call the Police at 110 and calmly report where the crime happened, your name and phone number etc. It is important to make yourself aware of the location of your local Police station or Police box.

Report by a fax or e-mail
(Listings)The contents of the accident, your address, name, fax number
(Listings)The contents, sender’s name and address (where a sender is)

Police Stations

Police Stations
Names of
police stations
TEL / Locations
Oyodo TEL 06-6376-1234
1-5-25 Nakatsu, Kita-ku, (Subway Nakatsu sta.)
Sonezaki TEL 06-6315-1234
2-16-14 Sonezaki, Kita-ku, (Subway Higashi-Umeda sta.)
Temma TEL 06-6363-1234
6-3 Minami-Ogimachi, Kita-ku, (Subway Ogimachi sta.)
Miyakojima TEL 06-6925-1234
1-7-1 Miyakojima Kita-dori, Miyakojima-ku, (Subway Miyakojima sta.)
Fukushima TEL 06-6465-1234
4-9-19 Yoshino, Fukushima-ku, (Subway Tamagawa sta. /JR Noda sta.)
Konohana TEL 06-6466-1234
1-3-1 Kasugade-Kita, Konohana-ku, (JR Nishikujo Sta.)
Higashi TEL 06-6268-1234
1-3-18 Hommachi, Chuo-ku, (Subway Sakaisuji-Hommachi sta.)
Minami TEL 06-6281-1234
1-5-26 Higashi-Shinsaibashi, Chuo-ku, (Subway Nagahoribashi sta.)
Nishi TEL 06-6583-1234
2-6-3 Kawaguchi, Nishi-ku, (Subway Awaza sta.)
Minato TEL 06-6574-1234
1-6-22 Ichioka, Minato-ku, (Subway/ JR Bentencho sta.)
Taisho TEL 06-6555-1234
3-4-21 Kobayashi-Higashi, Taisho-ku, (City bus Kobayashi sta.)
Tennoji TEL 06-6773-1234
5-8 Rokumantai-cho, Tennoji-ku, (Subway Shitennojimae Yuhigaoka sta.)
Naniwa TEL 06-6633-1234
5-5-11 Nipponbashi, Naniwa-ku, (Subway Ebisu-cho sta.)
Nishiyodogawa TEL 06-6474-1234
2-6-24 Chibune, Nishiyodogawa-ku, (JR Mitejima sta.)
Yodogawa TEL 06-6305-1234
3-7-27 Juso-Hommachi, Yodogawa-ku, (Hankyu Juso sta.)
Higashiyodogawa TEL 06-6325-1234
1-6-18 Hoshin, Higashiyodogawa-ku, (Hankyu Kamishinjo sta.)
Higashinari TEL 06-6974-1234
1-25-15 Oimazato-Nishi, Higashinari-ku, (Subway Imazato sta.)
Ikuno TEL 06-6712-1234
3-14-12 Katsuyama-Kita, Ikuno-ku, (City bus Ikuno Kuyakusho-mae sta.)
Asahi TEL 06-6952-1234
1-4-1 Nakamiya, Asahi-ku, (City bus Asahi Keisatsusho-mae sta.)
Joto TEL 06-6934-1234
1-9-41 Chuo, Joto-ku, (Subway Gamo Yon-chome sta.)
Tsurumi TEL 06-6913-1234
6-1-1 Moroguchi, Tsurumi-ku, (Subway Yokozutsumi sta.)
Abeno TEL 06-6653-1234
5-13-5 Abenosuji, Abeno-ku, (Subway Abeno sta.)
Suminoe TEL 06-6682-1234
3-1-57 Shin-Kitajima, Suminoe-ku, (Subway Suminoe Koen sta.)
Sumiyoshi TEL 06-6675-1234
3-28-3 Higashi-Kohama, Sumiyoshi-ku, (Nankai Sumiyoshi Taisha sta.)
Higashisumiyoshi TEL 06-6697-1234
2-11-39 Higashi-Tanabe, Higashisumiyoshi-ku, (Subway Komagawa-Nakano sta.)
Hirano TEL 06-6794-1234
5-20 Hirano-Motomachi, Hirano-ku, (JR Hirano sta.)
Nishinari TEL 06-6648-1234
2-4-2 Hagino-chaya, Nishinari-ku, (Subway Dobutsuen-mae sta.)
Osaka Suijo TEL 06-6575-1234
1-5-1 Kaigan-dori, Minato-ku, (Subway Osakako sta.)

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Earthquakes occur frequently in Japan. Please prepare for earthquakes before one occurs.

1 Predictable Earthquakes in Osaka (Learn the mechanics of the earthquakes)

Learn how an earthquake happens

Ocean plates sink under continental plates. When a boundary of plates strains and reaches its limit, the edge of the continental plate will spring back and cause an earthquake.
The Great East Japan Earthquake is a case in point.


  • Long quake time span (1 minute or over)
  • Possibility of suffering from a Tsunami
  • Earthquakes occur at intervals of approximately a few decades to 100 years

Tonankai/Nankai massive earthquakes of the M8 class that occur at an interval of 100 to 150 years are believed to occur in the first half of this century.

Subduction-zone earthquake

A subduction-zone earthquake is generated by the Eurasian plate slips under the plate. Kobe Earthquake is a case in point.


  • Short quake time span (10 seconds or over)
  • Since the seismic center is shallow, quake around fault is intense.
  • Earthquakes will occur at the interval of 1,000 to about 10,000 years

Uemachi Fault Earthquake occurs in continental areas and may reach the M7 class. Uemachi Fault extends from Toyonaka City to Kishiwada City penetrating a center of Osaka City approximately 42km.

* Please refer to the website of Office of Emergency Management, Osaka City.

2 In the Event of an Earthquake

When an earthquake occurs
(When you are at home)
(Remain calm)
It is not possible to immediately judge what has happened. Even if the shaking lasts only a few seconds, it may feel like a very long time. Remain calm and don’t panic.
(Cover your body)
First, protect your body. Take cover under something sturdy so that you will not become trapped under furniture or the ceiling.
(When you are sleeping)
Cover your head with a futon or pillows and go under a bed, etc. to protect yourself from falling furniture.. Pay attention to changes in the room caused by the earthquake.
(When you are cooking)
Take cover under a solid piece of furniture such as a desk. After the shaking has subsided, quickly turn off things such as the stove or iron, and close the main gas valve. Gas miconmeters, which automatically shut off the gas supply when they sense strong shaking, are increasingly being installed, but there is a risk of fire spreading so be sure to keep a fire extinguisher ready.
(Stay away from fires)
Municipal gas will be automatically shut off when there is an earthquake equivalent to intensity 5 or stronger. Don’t try too hard to extinguish fires, and stay away from them until the shaking has subsided.
(When you are taking a bath or in a restroom)
Don’t dash out of the room. Open a door or window to secure an exit. If you are taking a bath, deal with fires after the shaking has subsided.
(When you are outside)
(When you are driving)
Avoid sudden braking. Hold the steering wheel firmly, and bring the vehicle to a stop on the left side of the road by using the safest method possible, such as gradually slowing down. If you are forced to leave the vehicle on the road and evacuate, turn off the engine, leave the key in the ignition, close the windows, and leave the doors unlocked. You should also write a memo with your name and telephone number and place it inside the windshield, and don’t forget to take valuables such as the vehicle inspection certificate with you.
※If you are driving on the expressway, do not panic. Slow down gradually, pull over and stop on the side of the road. There are emergency exits set up at intervals of approximately 1km. Pay attention to the surrounding situation and evacuate.
(When you are on a bus)
Grab the seat in front of you and hang on to a strap, or squat down to grab a leg of a seat. Even after the shaking has subsided, do not hurry to get off. Please follow the driver’s instructions.
(When you are on a train)
Hold onto a strap or handle firmly with both hands. If you are sitting on a seat, lean forward and protect your head with a magazine or a bag, etc. Do not rush to get off the train. Follow the instructions or the train crew. In the case of the subway, high-power electric currents run next to the rail, and there is a danger of electric shock.
(When you are in an elevator)
Some elevators may automatically stop at the nearest floor because of earthquake sensors. Press the buttons for all floors and get off as soon as the elevator stops. If you are trapped inside, remain calm even if it is pitch-dark due to a power outage, and wait to be rescued.
(When you are in a department store or a supermarket)
If you feel shaking, protect your head with something such as a bag and stay away from things such as showcase windows and products. Stay close to a pillar or a wall and follow the instructions of store staff. It is dangerous to panic and rush toward the exit.
(When you are in underground shopping area)
Stay close to a large pillar or wall and wait for the shaking to subside. There are exits at intervals of approximately 60 meters. Even if there is a power outage, guidance lights will turn on, so remain calm and follow the instructions that are announced over the microphone. If a fire occurs, cover your nose and mouth with a handkerchief, etc., keep yourself as low as possible, and move along the wall to evacuate to above ground.
(When you are in school)
Follow the instructions of teachers and announcements from the school. When you are in a classroom, go under a desk and grab the desk legs.
(When you are in workplace)
Get away from windows, a locker or a shelf. Go under a desk to protect yourself.
(When you are on the street lined with office buildings)
Watch out for broken glass of office windows. Move to a safe place.
(When you are on a bridge)
If you are on a bridge or a pedestrian bridge, hold firmly onto a handle or fence so that you will not be thrown off by the shaking. When the shaking has subsided, immediately move away from that place.
(When you are in a coastal or river area)
Watch out for tsunamis. Evacuate immediately to a safer place such as high ground.
Immediately after an earthquake, when the shaking has subsided
(Turn on the radio or television.)
Check information as soon as possible, and act calmly.
(Is your family okay?)
If someone has been injured, think about taking the injured person to the hospital on your own or with the help of a nearby person.
(Wear shoes or slippers and be careful of glass in the room.)
Things such as broken glass inside and outside your house are dangerous. Be sure to wear slippers, etc. and never walk around barefoot.
(Be prepared for aftershocks.)
If you go outside, be prepared for collapsed houses and wear protective clothing.
(Evacuation from tsunami)
If you are in an area that is predicted to be submerged, such as near a coast or a river, evacuate as soon as possible to the third floor or higher of a reinforced concrete building such as a tsunami evacuation building.
(In a housing complex)
Open a door or window to secure an emergency exit. Never use an elevator for evacuation. If there is a fire, keep yourself as low as possible so that you won’t be engulfed by flames or smoke, and use the stairs to evacuate.
(When you leave your house, post a message.)
If you will go to an evacuation center or temporarily evacuate to a place outside the area, please post a message in front of your house that states your destination and contact information.
(Do not evacuate by automobile.)
In principle, please do not evacuate by automobile, because evacuation may be delayed due to traffic jams and also because it is necessary to leave roads clear for emergency vehicles to pass.
(Use public telephones.)
Even if you become unable to use the telephone in your home, it may be possible to use public telephones.
Help each other !
  • Call out neighbors to confirm their safety.
  • If someone is trapped under a building or furniture, save him or her with your neighbors. Be careful of a gas leak, an electric leak and an aftershock.
  • Be careful of aftershocks, and share food and water with other households.
  • Provide first aid for injured people. Seriously injured people should be carried to the hospital.
  • Extinguish a fire using a fire extinguisher or a portable fire pump.
  • For rescue operations, a shovel, a rope, and a crowbar are useful. Utilize home carpenter tools or rescue devices installed in elementary schools or parks.
  • Patrol your town in turns to prevent crime
In order to prevent earthquake fires and secondary disasters
(Be careful of voltage leaks and gas leaks.)
It is possible that a “power distribution fire” will occur due to restoration of electricity supply to disconnected places and appliances that were in use.
When you evacuate, be sure to turn off electricity breakers and close the main gas valve to prevent secondary fires after restoration of the electricity supply.
(If a fire occurs)
Extinguish it immediately with a fire extinguisher, etc.
If the fire has spread to the ceiling, it cannot be put out with a fire extinguisher. Quickly tell people in the neighborhood that a fire has occurred.
(Stay away from collapsed houses and block walls.)
The emergency safety check will be conducted. If something has a red mark, it is dangerous to enter. In order to prevent secondary disasters, please stay away.

3 Protect yourself from a Tsunami

1 Evacuate quickly!

According to national government predictions, after Nankai Megathrust earthquakes occur, the first wave of tsunami are expected to reach Osaka City in one hour and fifty minutes at the earliest.
Osaka City is preparing levees to product the city area from flood damage due to tsunami, etc. However, in light of lessons learned from the Great East Japan Earthquake, if a tsunami alarm or major tsunami alarm is sounded in the Osaka City area please evacuate promptly.

2 Characteristic of a Tsunami
(Fast and powerful)
Even in coastal areas, the speed is the same as a sprinter running. A small wave (ankle height) is powerful enough to prevent you from standing.
(Tsunami goes upstream on rivers.)
Tsunami goes upstream on rivers. It is necessary to be cautious of tsunami not only in coastal areas, but also in river basins.
(Tsunami is repeatedly produced)
Tsunami will strike repeatedly. Stay in a high place for evacuation until the warning or advisory is cancelled.
(Breakwater may not be produced)
Before a Tsunami occurs, a Tsunami breakwater can be seen. But a Tsunami may attack without any indication.
3 How to protect yourself from Tsunami
  • (Escape as quickly and to as high a place as possible.)
    In order to protect yourself from tsunami, escape as quickly and to as high a place as possible. If flooding has already begun, every minute counts. Evacuate to a high place rather than a place far away. Try to escape to the 3rd floor or higher of a nearby apartment building or other building.
  • (Don’t act on your own judgment based on the amount of shaking by the earthquake.)
    Even if there is little shaking, there is a possibility of tsunami. Even if there is little shaking, evacuate first.
  • (Do not use an automobile to evacuate.)
    In principle, do not use an automobile to evacuate. It is possible that evacuation will be delayed due to traffic jams.
Tsunami evacuation facilities

Osaka city is working to secure tsunami evacuation facilities so that residents can temporarily or urgently evacuate or take shelter from tsunami. The areas subject to this effort are Nishiyodogawa Ward, Konohana Ward, Minato Ward, Taisho Ward, Nishinari Ward, Suminoe Ward, Yodogawa Ward, Fukushima Ward, Nishi Ward, Naniwa Ward, Kita Ward, Miyakojima Ward, Chuo Ward, Asahi Ward, Joto Ward, Tsurumi Ward, and Sumiyoshi Ward.Osaka City Tsunami Evacuation Building Time when evacuation is possible
※Tsunami evacuation facilities are called “Tsunami Evacuation Buildings” in the following wards: Fukushima, Konohana, Nishi, Minato, Taisho, Naniwa, Nishiyodogawa, Yodogawa, Suminoe, Nishinari, Kita, and Miyakojima. These facilities are called “Flood Disaster Evacuation Buildings” in the following wards: Chuo, Asahi, Joto, Tsurumi and Sumiyoshi.

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1 Typhoon and heavy rain bring massive disasters

In Japan, most typhoons approach or come ashore between July and October, and they cause strong winds and heavy rain over a wide area for many hours. In addition, when a typhoon approaches and atmospheric pressure is low, the ocean surface rises. Strong winds also blow seawater onto the shore, the ocean surface becomes high, and tidal waves occur.
In recent years flood damage has also been occurring frequently due to so-called guerilla downpours, or torrential rains, that occur for a short time in a limited area. The cumulonimbus clouds that cause these concentrated downpours develop rapidly in a short period of time, and downpours occur unexpectedly.

Characteristic of flood damage in urban area

Since many portions of Osaka City are paved with asphalt, a huge amount of rainwater can flow into the sewers at once, and drains’ capacity for handling the water will be exceeded. Eventually rainwater will come out from manholes and side ditches. Flooding can result in great damage to underground areas and basements.
If you are underground, do not assume that you are safe. Pay attention to the amount of rainfall and length of time, and try to ascertain what is happening outside. Speed of running water is so fast that it will be difficult to evacuate up to the ground. If you expect a flood, evacuate as quickly as possible.

2 Preparations for Typhoon and heavy rain

Prepare yourself before a disaster occurs.

  • Use a flood hazard map to ascertain the degree of flooding that is possible in the place where you live.
  • Find out which places are dangerous, such as those that are lower than their surroundings.
  • Confirm evacuation places and evacuation routes.
  • Check places around your home to see whether trash and leaves have accumulated in street gutters or drain ditches.
  • If you live in an area that has a risk of being flooded or on low land, prepare sandbags, etc.

Pay attention to weather information.

Use things such as television, radio, the telephone (177), or the Internet to get updated information such as warnings and advisories from the Japan Meteorological Agency.

Do not go outside unless it is necessary.

Do not go outside when a typhoon is approaching or when there is a downpour. When it is necessary to go outside, check weather information and stay away from places that seem even somewhat dangerous. In particular, accidents often occur when people go to look at levees, beaches, or rivers.

In case of strong winds

(When you are outside)
Watch out for falling roof tiles, signs, street trees, etc. Do not force yourself to walk. Evacuate into a nearby sturdy building.
(When you are inside)
Strong winds and flying objects may break windows, and there is a danger of flying pieces of glass. Do not get close to the windows during strong winds.
(When you are on seashore)
You may fall into the sea or be caught in a high wave. Evacuate immediately to higher ground.

In case of heavy rain

(When you are near a river)
There is a danger of rivers suddenly swelling due to an upstream downpour. Keep away from rivers, etc. If there is evacuation information, quickly evacuate to the 3rd floor or higher of a building. When there are strong winds or a downpour, please take sufficient care because it is sometimes difficult to hear evacuation information from disaster-prevention speakers.
(When you are driving)
Visibility is poor and sometimes steering or the brakes do not work well, so please refrain from driving. If you are driving, do not drive through places where the road might become flooded, such as underpasses.
(When you are on the street)
If the road starts to become flooded, evacuate to the 3rd floor or higher of a nearby building. When doing so, if possible use the stairs to go to upper floors. Stay away from water channels and side ditches, because there is a danger that the amount of water will increase.

3 When evacuating during the typhoon and heavy rain

Evacuation when there is an evacuation recommendation due to river flooding

  • If you live in a one- or two-story wooden home or on a lower floor of an apartment building, etc. that may be flooded:
    Evacuate to a disaster evacuation center or to a tall building.
  • If you live on the 3rd floor or higher of an apartment building, etc. that is not likely to be flooded:
    Stay in a safe place in your home and ensure your safety.
(Evacuate in comfortable and protective clothing)
Protect your head with a helmet or anything that can cover your head. Wear shoes that do not slip easily. It’s dangerous to wear rain boots or go barefoot. Keep both of your hands free.
(If a flood is occurring, evacuate to a nearby tall building.)
Evacuation when a flood is already occurring is extremely dangerous. In a situation when it is difficult to go to an evacuation center, such as when a flood is already occurring and it is pitch-dark, temporarily evacuate to the 3rd floor or higher of a nearby building.

Points of caution when you must evacuate in a flood

(Pay attention to the depth of water. )
The approximate depth of water in which it is possible to walk is 70cm for men and 50cm for women. However, even if a flood is only up to your ankle, if the current is strong you should wait for help in a high place rather than walk.
(Watch your step.)
Under the surface of the water there are dangerous places such as uncovered manholes and side ditches. When you walk, confirm the safety of where you are walking by using a long stick, etc. as a walking stick.
(Do not evacuate alone)
Call out your neighbors and evacuate with them as a group. Tie a part of your body to someone else with a rope so that you will not be separated.
(For children and elderly people)
Carry elderly or sick people on your back. Give an inner tube (flotation device) to children to ensure their safety.
Protecting yourself from lightning
When you hear thunder or see thunder clouds approaching, there is an immediate danger of lightning strike. Depending on the position of the thunder clouds, lighting can strike anywhere, including ocean surfaces, fields, and mountains. If something tall is nearby, there is a tendency for lighting to travel through it. It is more likely for people to be struck by lightning in open places such as sports fields, golf courses, outdoor pools, levees, beaches, and on the ocean, and in high places such as atop mountains and on ridges. Please evacuate to a safe space as soon as possible.
The insides of reinforced concrete buildings, automobiles, buses, and trains are relatively safe spaces. The insides of wooden buildings are also basically safe, but it is safer to be at least 1 meter away from all electrical appliances, ceilings, and walls.

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About evacuation in a time of disaster

Evacuation warnings and instructions
  Information for preparing for evacuation Evacuation recommendation Evacuation instruction
Situation when the announcement is made The possibility of damage to people is increasing. The possibility of damage to people is clearly increasing. The danger of damage to people is extremely high such as occurrence of premonitory phenomenon.
Damage to people has occurred.
Actions for people to take People who require support for evacuation or require time for evacuation actions should begin evacuation actions. (People providing support for evacuation should begin support activities.) People who can conduct evacuation actions normally should begin evacuating to an evacuation center, etc. All residents should immediately complete evacuation.

Means of conveying evacuation information

・Disaster-prevention speaker (disaster-prevention government radio) ・Emergency announcement e-mail ・Website ・Twitter
・Osaka disaster-prevention network ・Television/radio ・Notification to local organizations ・Publicity vehicles, etc.

Note: Disaster-prevention speakers and publicity vehicles will be used only for evacuation recommendation and evacuation instruction.

Patterns for the sirens (alarm sounds) of disaster-prevention speakers

The disaster-prevention speakers that are installed in city areas will be used to announce things such as warnings, evacuation recommendation and evacuation instruction by using the siren (alarm sounds) patterns stipulated by type of emergency situation.

Type of emergency situation Siren (alarm sound) pattern Actions to take
・Warning related to an armed attack by terrorists or guerillas, etc.
・Warning related to ballistic missile attacks
Siren sounds for 14 seconds Go inside, turn on the television or radio, and check the details of the situation.
Huge tsunami warning
Siren sounds for 3 seconds Siren stops for 2 seconds Siren sounds for 3 seconds Siren stops for 2 seconds Siren sounds for 3 seconds
Move away from the coast and rivers, and evacuate to the 3rd floor or higher of a sturdy building, such as a tsunami evacuation building.
Tsunami warning
Siren sounds for 5 seconds Siren stops for 6 seconds Siren sounds for 5 seconds
Evacuation instruction
Siren sounds for 15 seconds Siren stops for 10 seconds Siren sounds for 15 seconds Siren stops for 10 seconds Siren sounds for 15 seconds

Evacuate to a safe place, such as a nearby disaster evacuation center.

Due to river flooding, etc., it may be safer to evacuate to the 3rd floor or higher of a nearby building than to evacuate to an evacuation center. Before a disaster occurs, please check ways to protect yourself.
Evacuation recommendation
Siren sounds for 10 seconds Siren stops for 10 seconds Siren sounds for 10 seconds Siren stops for 10 seconds Siren sounds for 10 seconds
Earthquake early warning (earthquake of intensity 5 lower or higher) * Chime sound for an earthquake early warning Immediately take the appropriate actions to protect yourself.

*Earthquake early warnings are sometimes not announced if the seismic center is nearby and the shaking will begin soon, because the announcement would end up being made after the shaking began.

About evacuation centers and evacuation places

Osaka City has designated the places below as evacuation centers and evacuation places. For details, please check the website of the Osaka City Office of Emergency Management.

Evacuation centers
Disaster evacuation centers Facilities that can provide daily life functions such as accommodations and food. Elementary schools, junior high schools, etc.
Welfare evacuation centers Evacuation centers that are opened for people who require special consideration when living at an ordinary evacuation center in a time of disaster, such as elderly people and disabled people
Evacuation places
Wide-area evacuation places Large parks, etc. that are appropriate for evacuation when multiple disasters occur at the same time and it is predicted that there will be significant damage to human life
* Evacuation route: Safe route to a broad-area evacuation place
Temporary evacuation places Plazas, parks, and school grounds, etc. where people can temporarily evacuate
Tsunami evacuation facilities Facilities where people can temporarily or urgently evacuate or take shelter from flood damage such as tsunami
When you cannot go back to home

It is possible that a disaster will occur while you are away from home, means of transportation will stop, and you will not be able to return home. In order to prepare for such a situation, confirm the route for walking back to your home in advance. Find out where safe evacuation places are located along your route to and from work or school, and let your family members know before a disaster occurs.
Gas stations and convenience stores, etc. that display the marks below provide services to support people who are trying to return home, such as drinking water, restrooms, and road information.

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Preparing for times of emergency

1 Preparations that can be made at home

Talk with your family about what to do in case of earthquakes

To minimize the damage of earthquakes, it is important to prepare for disasters in daily life. Talk with your family about what to do in case of earthquakes.

  • Decide what to do for each family member in case of emergency
  • Check for dangerous places inside and outside of your home.
  • Check if disaster prevention items such as fire extinguishers are ready to use.
  • Put emergency items such as a flashlight and medicine for chronic illnesses in a backpack to keep as an emergency pack, and place it in an easy-to-access location.
  • Prepare the things that you need for daily life for the approximately 1-week period until relief supplies can be delivered, and keep them in your home as emergency preparation items.
  • Decide places for family members to evacuate, places to meet, and ways to contact each other.

Create a map for disaster preventions!

Walk around the area around your home and confirm dangerous places, evacuation centers, evacuation places (elementary schools, junior high schools, and parks, etc.), and evacuation routes. Decide on multiple evacuation routes rather than just one, in order to be prepared for cases when you can’t pass through a certain route. Create a “family disaster-prevention map” that makes it simple and easy to understand.

Measures for home safety

Regularly check tiles and slate, and repair any cracks, displacement, peeling, or turned-up corrugated metal. Securely affix antennas to the roof.
Do not place flowerpots at an unsteady place.
(Block fence)
Secure a block fence if it does not have a steady foundation or a reinforced concrete.
(Side ditch, drain)
Clean side ditches and drain ditches and make it easy for water to flow smoothly.
As for gutters, check to see if there are any dislocations of seams, peeled paint, or clogged dirt, sand, or fallen leaves.
Inspect if there is damage by termites. Check and reinforce the foundation of under floor and pillars.
Check for cracks, looseness, and rattling of window glass. If a typhoon is approaching, cover windows with boards on the outside and make an “X” mark on them with packing tape on the inside.
Use shatter-prevention film on windows, cupboards, and on shelves where glass is used.
(Lighting equipment)
Affix hanging lighting fixtures with clasps to prevent swaying.
Use metal fittings to secure a tall wardrobe or a refrigerator to prevent it from falling over.
Put televisions in places as low as possible, and affix them with adhesive mats.
Do not put any large furniture in bedrooms.
Do not put furniture or other things that can easily fall over in entranceways or routes to entrances or exits.
(Temporary shelter)
Secure places to escape to in an emergency, such as a small space with many pillars, like a bathroom, or a room that does not have any large furniture, etc.
Seismic Diagnosis for housing & Renovations Assistance system for Housing
Housing that fulfills certain architectural requirements is subject to a portion of assistance for seismic diagnosis (including things that combine seismic retrofitting planning and estimates of construction costs) and expenses required seismic retrofitting construction.
Inquiries: Urban Redevelopment and Housing Bureau
(TEL)06-6882-7053 ,(FAX)06-6882-0877

2 “Know”and“Learn”in case of emergency

Office of Emergency Management, Osaka City

The website of Office of Emergency Management
introduces preparations against earthquakes, wind and flood damage that can be made in daily life, and evacuation places. This website has also a list of the disaster-prevention maps of each ward.

Osaka Municipal Fire Department

Website of Osaka Municipal Fire Department
It provides information about the way to respond in a time of emergency, such as an earthquake or fire, and information related to emergencies, etc.
There is also a page for kids (a kids’ room).

Each ward office

Individual areas are taking unique initiatives such as creating disaster-prevention maps and giving lectures in various places. Please check your ward’s website, etc.

Osaka City Public Works Bureau (rain information)

Website of Osaka City Public Works Bureau (rain information)
You can check information such as the amount of rain in Osaka City.

Osaka Disaster Prevention Net (English, Chinese, Korean)

Website of Osaka Disaster Prevention Net
Osaka Disaster Prevention Net mainly provides information on disaster preventions including pre-caution and caution against earthquakes, tsunamis, typhoons, etc and evacuation instructions. It also provides links to other sources of information on lifelines. In addition, if you register your mobile phone e-mail address with“Bosai Information Mail”, you can get information on weather, earthquake or tsunami through e-mail (English).
《Registration process (The process for cancellation is the same as the process for registration.)》
Send your unwritten e-mail to, then you will get the registration (or cancellation) e-mail. If your mobile phone has a barcode reader function, read QR code, then send an e-mail.

Fire and Disaster Management Agency
Website of Fire and Disaster Management Agency
Website of e-college
Website of Institute for Fire Safety & Disaster Preparedness
A museum on the Internet that is full of things from information for emergencies to specialized knowledge
Cabinet Office disaster management information

Website of Cabinet Office disaster management information
It posts disaster management information for areas throughout Japan and various measures taken by the national government.

Japanese Meteorological Agency

Website of Japanese Meteorological Agency
Disaster preventions and weather information is available.

Disaster Information Center

Website of Disaster Information Center
It provides disaster-prevention information for rivers and other disaster-prevention information possessed by the Ministry of Land, Infrastructure, Transport and Tourism

The Headquarters for Earthquake Research Promotion (related to the Ministry of Education, Culture, Sports, Science and Technology)
Website of The Headquarters for Earthquake Research Promotion
It investigates evaluations of things such as each month’s earthquake activity and ratios of occurrence.
Website (For kids)
An “earth exploration team” that zeroes in on the mysteries of earthquakes
The Ministry of Finance’s earthquake insurance page

Website of The Ministry of Finance’s earthquake insurance
It posts information about the content of earthquake insurance and insurance charges

Osaka City Voluntary Action Center

Website of Osaka City Voluntary Action Center
Posts information about disaster volunteers

Osaka branch of the Japanese Red Cross Society

Website of Osaka branch of the Japanese Red Cross Society
Posts information about donations for disaster victims

Let’s go!
Osaka City Abeno Life Safety Learning Center

3F Abeno Forca, 3-13-23 Abenosuji, Abeno-ku Osaka
Website of Osaka City Abeno Life Safety Learning Center
This is a facility where you can experience what the city will look like immediately after an earthquake occurs, and also get a realistic experience of the chain of actions for extinguishing fires, evacuating, and rescuing people. Why don’t you take this chance to think and learn about disasters by experiencing what it is like to protect yourself and your family, protect your city, and rescue people?
(Open Hours)10:00 - 18:00
(Closing Day)Wednesdays, every last Thursday of the month, (When that day is a holiday, the following day), Year-end and New Years (December 28 - January 4)

Tsunami/Storm Surge Disaster Prevention Station

2-1-64 Enokojima, Nishi-ku, Osaka City
Website of Tsunami/Storm Surge Disaster Prevention Station
This is a facility at which people can learn about things such as the tidal waves that hit Osaka in the past, the Tonankai and Nankai earthquakes that are predicted to strike Osaka without fail in the future, and how to respond when an earthquake or tsunami occurs.

The Great Hanshin-Awaji Earthquake Memorial Disaster Reduction and Human Renovation Institution

1-5-2 Wakinohama-Kaigandori, Chuo-ku, Kobe City
Website of The Great Hanshin-Awaji Earthquake Memorial Disaster Reduction and Human Renovation Institution
This is a facility intended to convey to future generations the experiences and lessons of the Great Hanshin-Awaji Earthquake through things such as videos and displays of actual materials, and where people can learn about how to prevent disasters. There is a charge for entrance to places other than the reference room.

Telephone message service

When a large-scale disaster occurs, calls on land-line phones and mobile phones will be restricted.
Please use NTT’s disaster emergency message dial or the disaster message board of your mobile phone to contact family members and friends.

Disaster emergency message dial 171

NTT West (Land-line phones: audio)
If you dial 171 you can follow the audio guidance to record or replay messages.

Disaster message board

If you register information about your safety, your family members and friends can check it from their mobile phones or computers. For details, please check the website, etc. of the provider of your communication device.
(Mobile telephone disaster message boards)

These services can be tried on the 1st and the 15th of each month, the New Year holidays (January 1- 3), during disaster preparedness week (August 30 – September 5), and during disaster preparedness and volunteers’ week (January 15 – 21). Please learn how to use them in advance to prepare for disasters.

Provide disaster information in case of disaster

Earthquake early warning

The Japan Meteorological Agency provides earthquake early warnings to let people know that an earthquake will occur before strong shaking arrives. When there is an earthquake with an estimated maximum intensity 5 lower or higher, it notifies areas of intensity 4 or higher a few seconds or a few dozen seconds before strong shaking begins. Advance notice will be made by things such as text on the television screen saying that “strong shaking is about to begin.” Please think about this before an earthquake occurs so that you will be able to quickly take appropriate actions to protect yourself.

Emergency warning e-mail

Osaka City uses the emergency warning e-mail services of various mobile telephone companies to concurrently send emergency information such as evacuation recommendations and instructions to mobile telephones, etc. in Osaka City when a disaster occurs.

  • There is no charge for receiving the e-mails.
  • When an e-mail is received, a special ringtone will play and the content will be displayed as a pop-up message.
  • People who are visiting Osaka and are in the area temporarily can also receive information.

* Depending on the type of mobile phone, it may not be possible to receive such e-mails or it may be necessary to make settings in advance in order to receive such e-mails.
* Please check the website of each provider of your communication device for information about the types of phones that can receive emergency warning e-mails and the way to make settings in order to receive such e-mails.

Multilingual FM broadcast FM CO・CO・LO 76.5MHz

It provides disaster information in case of disaster.
Information will be provided in 6 languages: Japanese, English, Chinese, Korean, Spanish, Portuguese
Website of FM CO・CO・LO

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