For Comfortable Living
1 Counseling on Housing
Osaka Municipal Housing Information Center provides face-to-face and telephone consultation on purchasing and renting housing and Osaka’s housing policies.
Osaka Municipal Housing Information Center(Housing Information Plaza)6-4-20 Tenjimbashi, Kita-ku, Osaka
Weekdays/Saturday 9:00 - 19:00 Sunday/National Holidays 10:00 - 17:00
(Closed on Tuesdays (when it is a holiday, closed the following day), days after holidays (open if the day after the holiday happens to be Sunday or Monday), and year-end and New Year holidays)
※ Support in English, Chinese, and Korean is available via a simplified interpretation telephone service. 10:00 - 17:00
2 Basic information about Renting Housing
Once you have found a suitable house or apartment, you will enter into a lease contract. Generally, you will be required to pay Shiki-kin (deposit) and Reikin (key money) when you conclude a contract.
- Guarantor (Hosho-nin)
- Person who assumes liability for payment if the tenant has difficulty paying rent, etc. In some cases, it is requested to appoint a Japanese guarantor.
- Guaranty Company (Hosho Gaisha)
- A company receives money and will be your guarantor. A guaranty company shall assume liability for payment and bill the tenant later if the tenant has difficulty paying rent, etc. Service, security and screening will vary according to each security company.
- Application Money or Deposit (Shoko-kin or Azukari-kin)
- This is payment made to guarantee priority prior to concluding a contract. Payment will be returned if the contract is not signed. Be sure to check the agreement details before making payment.
- Key Money/Gift Money (Rei-kin)
- This money is paid to the landlord as a token of gratitude and is not refundable after you have moved out.
- Security deposit (Shiki-kin)
- A deposit is paid to the landlord as a guarantee against failure to pay rent or to cover repair costs if the rental property is carelessly or intentionally damaged. If there are no expenses incurred, this money will be returned to you when you move out. In some cases, the contract states that when the tenant moves out, the amount negotiated at the time the contract was signed may be deducted by the landlord. This is called “shikibiki (kaiyaku-biki).” Please check this carefully.
※It is sometimes called Guarantee Money (Hosho-kin).
- Realtor’s Commission Fee (Chukai-ryo)
- This is commission paid to the real estate agent. This is a commission paid to the real estate agent that has been requested to find an apartment and when a contract has been signed. The maximum amount for this commission is the equivalent of one month of rent. In general, the tenant and the landlord will evenly split one month’s worth of rent. However, the proportion to be paid by each party can be changed if both parties are in agreement.
2 House Rental Payment
In general, monthly rent and maintenance fees are to be paid each month.
- In general, you must pay your monthly rent before the month starts.
- Maintenance Fees
- These are to cover the maintenance expenses of communal areas. They are sometimes included in the rent.
3 Termination of Lease Contract
When you wish to terminate the lease, you must give advance notice (normally one to two months) to the landlord in accordance with the provisions of the contract. If you move out without giving notice, or if you give notice just before moving out, you may be required to pay a fee, equivalent to a portion of the rent, for breach of contract.
3 How to Apply for Private Housing
4 Housing for Foreign Residents
2 Housing Support System for Foreign Business People
For foreign business people working for foreign-affiliated companies, Osaka Municipal Housing Corporation loosens the conditions of documents and guarantor that are necessary for application and provides information about vacancies of Osaka Municipal Housing Corporation’s public housing.
Osaka Business and Investment Center(TEL)06-6944-6298 (FAX)06-6944-6293
5 How to Apply for Public Housing
1 Municipal Housing
Applications for municipal housing are accepted in February and July. To be eligible, applicants must be registered to reside in Osaka City (or in certain parts of Osaka Prefecture) or they must work in Osaka City. In November, additional applications are accepted from tenants seeking a residence near one’s parents or children, or from tenants who are raising a family, who fall under the general household category, or who are single. Applicants must meet the necessary conditions, such as income, described in the application guidelines pamphlet. Application guidelines are available from the following offices when the new application period opens. Housing for middle-income earning households and vacancies of public housing will accept additional applicants. Contact the following for further information.
Person in charge of applications for municipal housing, Administration Department, Osaka Municipal Housing Corporation
Osaka Municipal Housing Information Center 5F, 6-4-20 Tenjimbashi, Kita-ku, Osaka
Municipal Housing Telephone Service (Recorded message in Japanese)(TEL)06-6263-2601
2 Applications of Municipal Housing for Single Parent Families, Elderly Persons, and Families that have Persons with Disabilities.
Application registration starts around the beginning of May every year.
The following types are available:
- Single parent family housing
- Elderly family housing (with or without special assistance)
- Housing for families that have people with disabilities (with or without special assistance)
- Housing for wheelchair users (with special assistance)
- Specially designed housing for wheelchair users
These are available for families that have completed resident registration, fulfill the criteria, and are living in Osaka City.
Application Forms and InquiriesPublic Health and Welfare Center in each ward
3 Housing for Osaka Municipal Housing Corporation
If you wish to apply to live in a house provided by Osaka Municipal Housing Corporation, please make an inquiry to the following section.
Person in charge of applications for public rental housing, Administration Department, Osaka Municipal Housing Corporation(TEL)06-6882-9000(FAX)06-6882-7021
4 Specific High-Quality Rental Housing (Osaka Municipal Housing Corporation "Smilimg" Housing )
Housing rental assistance is available to cover a portion of the monthly rent for tenants of “Minkan-Smiling” who are usually from middle-income earning households. Applicants must meet certain income conditions as listed in the application guidelines.
(For Housing managed by the Osaka Municipal Housing Corporation)Person in charge of applications for public rental housing, Administration Department, Osaka Municipal Housing Corporation
(For housing managed by designated private corporations)Please refer to the website.
5 Prefectural Housing
Applications for Prefectural housing are accepted every April, June, August, October, December and the following February. Application forms are distributed at the following places during the application term. Applicants must meet certain requirements, as is the case with municipal housing.
- Annex to the Osaka Prefectural Office, Housing Consultation Room
- Osaka prefectural housing operation office (Osaka Prefectural Government Sakishima Building)
- Each Prefectural Residents Information Plaza (c/o Prefectural Tax Office)
- Housing Section of each Ward office or City Hall (except for Osaka City)
- Each ward office in Osaka City
- Office of designated managers for prefectural housing
- Housing Information Center (Housing Information Plaza)
6 Osaka Prefectural Housing Corporation
If you want to move into housing operated by Osaka Prefectural Housing Corporation, please call the number below. Housing is also available outside of Osaka City.
Osaka Prefectural Housing Corporation(TEL)06-6203-5454 (Weekday, Saturday 9:00 - 17:45)
7 Urban Renaissance Agency Housing (UR Housing)
If you wish to apply to live in a house provided by the Urban Renaissance Agency, please make an inquiry to the following section. Housing is also available outside of Osaka City.
Application Forms and Inquiries
Urban Renaissance Agency Publicity Sales Center12-13F Herbis Ent Office Tower, 2-2-22 Umeda, Kita-ku
(TEL)06-6346-3456 (9:30 - 19:00) (Closed on Dec. 29th-Jan. 3rd)
(Inquiries about vacancies)
For details, please visit the website.
6 Housing Assistance
1 Housing Loan and Interest Assistance for Households with a Child
A portion of the interest incurred on the principal amount of a housing loan will be subsidized for newlyweds or households raising children who are purchasing a private dwelling for the first time. Certain conditions must be met for application. For further information, please make an inquiry to the following.
Urban Redevelopment and Housing BureauHousing Information Center 4F 6-4-20 Tenjimbashi, Kita-ku, Osaka
(TEL)06-6882-7050 (Weekday 9:00 - 17:30)
2 Project to spread ecological housing in Osaka-shi
Houses and apartments with excellent energy saving facilities, solar power production and high insulation capacity have been approved in the city of Osaka. In some cases, you may receive an interest subsidy for a housing loan for a residence certified as being environmentally friendly on or before February 28, 2014. When applying it is necessary to meet some conditions, so be sure to contact the following for further information.
(Regarding the housing certification program)
Urban Redevelopment and Housing Bureau
Kita-ku, Nakanoshima 1-3-20, Osaka city hall 6th floor
(Regarding interest subsidies)
Urban Redevelopment and Housing BureauKita-ku, Tenjimbashi 6-4-20, Housing information Center 4th floor
(TEL)06-6882-7050 (Weekday 9:00 - 17:30)(FAX)06-6355-0351
Application for Utilities and Other Services
1 Water & Sewerage
The Osaka Municipal Waterworks Bureau supplies tap water throughout Osaka City. 100% of households in Osaka have access to water supply, and you can drink tap water directly. The Osaka Municipal Public Works Bureau is in charge of supervising and maintaining of sewerage utilities.
1 Applying for water service start or suspension
Please contact the Waterworks Bureau’s Customer Service Center by telephone or FAX.
Procedures can also be conducted online. For details, please check the Waterworks Bureau website.
（Applications are not accepted by email.）
2 Water-related Troubles
Please contact the Waterworks Bureau’s Customer Service Center or a water supply equipment constructor designated by Osaka City (a designated constructor). If you find a water leak on a road or if you need repairs for a water leak or other water-related issue that has occurred in your home at night or on a holiday, the Waterworks Bureau’s Customer Service Center will provide you with automated guidance about emergency contact information.
When a sewerage pipe has become clogged, please contact the Pipeline Management Center of the Urban Infrastructure Technology Center Foundation, which has been commissioned by Osaka City Public Works Bureau.
It accepts all inquiries and types of notifications,
such as those for starting or suspending water service.
|Website||Waterworks Bureau Customer Center|
|Service Hours||Weekday (Monday - Friday):8:00 - 20:00|
|Saturday : 9:00 - 17:00|
|Dec.29 to Dec.30:9:00-17:00|
|Sundays・Holidays: Only March and April: 9:00 - 17:00|
＊Customer Center is closed on the year-end and New Year holidays (December 31 through January 3).
＊In the event that we have received a notification for starting or suspending water service that involves installation or removal of a water meter, etc., the work will be handled on a weekday between 9 a.m. and 5:30 p.m.
＊All phone conversations with customers are recorded to keep track of the details.
＊If you find a water leak on a road or if you need repairs for a water leak or other water-related issue that has occurred in your home at night or on a holiday, you will be provided with automated guidance about emergency contact information.
（Please contact with the owner or manager of the building if you experience trouble with the water supply in your building.（In some cases, a separate contract with a repair shop may be concluded.））
4 Waterworks Bureau Maintenance Center
Please contact the following offices for urgent repairs of waterworks at night and holiday. However, regarding issues for a private apartment, please contact its owner or manager.
|Higashiyodogawa, Yodogawa, Kita, Fukushima, Nishiyodogawa, Konohana||North (Hokubu)
Waterworks Maintenance Center
|Asahi, Miyakojima, Joto, Tsurumi, Chuo, Tennoji, Naniwa||East (Tobu)
Waterworks Maintenance Center
|Nishi, Minato, Taisho, Suminoe, Nishinari, Sumiyoshi||West (Seibu)
Waterworks Maintenance Center
|Higashinari, Ikuno, Higashisumiyoshi, Hirano, Abeno||South (Nambu)
Waterworks Maintenance Center
Water Use Notice
- Water Use Notice-How to Read “Water Use Notice”
5 Pipeline Management Center
Inquiries on clogged sewerage pipes and maintenance for public sewerage
<Open Hours>9:00 - 17:30
Closed on Saturday, Sunday and National and Year-end/New Year holidays.
|Name||Tel. /Address||Competent authorities|
|Nakahama Pipeline Management Center||TEL 06-6969-5843
1-17-10 Nakahama, Joto-ku
(In the Eastern District Management Office)
|Miyakojima-ku, Asahi-ku, Joto-ku, Tsurumi-ku|
|Tajima Pipeline Management Center||TEL 06-6751-5048
1-17-13 Tajima, Ikuno-ku
(In the Tajima Construction and Management Office)
|Tennoji-ku, Higashinari-ku, Ikuno-ku|
|Tsumori Pipeline Management Center||TEL 06-6567-6516
2-7-13 Tsumori, Nishinari-ku
(In the Western District Management Office)
|Taisho-ku, Naniwa-ku, Nishinari-ku|
|Ichioka Pipeline Management Center||TEL 06-6576-0700
2-15-74 Ichioka, Minato-ku
(In the Ichioka Construction and Management Office)
|Chuo-ku, Nishi-ku, Minato-ku|
|Suminoe Pipeline Management Center||TEL 06-6686-1909
1-1-189 Izumi, Suminoe-ku
(In the Southern District Management Office)
|Hirano Pipeline Management Center||TEL 06-6705-0342
1-4-29 Hiranonishi, Hirano-ku
(In the Hirano Construction and Management Office)
|Abeno-ku, Higashisumiyoshi-ku, Hirano-ku|
|Ebie Pipeline Management Center||TEL 06-6462-3919
1-2-47 Takami, Konohana-ku
(In the Northern District Management Office)
|Kita-ku, Fukushima-ku, Konohana-ku, Nishiyodogawa-ku|
|Juso Pipeline Management Center||TEL 06-6306-1734
2-8-41 Nonaka-minami, Yodogawa-ku
(In the Juso Construction and Management Office)
|24-hour Center||In the event that the sewerage system requires emergency repair on holidays or at night.
The electricity in Osaka City is mainly supplied by the Kansai Electric Power Co., Inc. The electricity that is supplied in western Japan, including Osaka City, has a frequency of 60 hertz and voltage of 100 or 200 volts (in Tokyo and the rest of eastern Japan the frequency is 50 hertz). When you use appliances brought from overseas, be sure to check the shape of the sockets and the voltage.
Applying for connecting and disconnecting electricity supply
Meter Reading Notice
Meter Reading Notice
Website: Kansai Electric Power Co., Inc.
Contact your local
City gas service is supplied by Osaka Gas Co., Ltd. throughout Osaka City.
Applying for/Discontinuing Gas Service
Contact the Customer Center of Osaka Gas. Online application is also available.
Gas Bill Notice
- ①Account Number (Required during online registration/logging in)
- ②This is the receipt for the account transfer for the previous month.
- ③The scheduled date for re-transferring in the event that a transfer could not be made.
- ④Statement of the table of charges that will be applied in accordance with the amount used.
- ⑤Next meter inspection date.
- ⑥Table listing expenses/difference for the present month and the following month.
Osaka Gas Customer Service Center<Business Hours>
Monday - Saturday: 9:00 - 19:00
Sunday/National Holidays: 9:00 - 17:00
Website: Osaka Gas Customer Service Center
1 Telephone Installation/Removal/Other Counseling
Dial “116” for the above services.
From a mobile phone: 0800-2000-116
<Business Hours> 9:00 - 17:00 (except for Year-end/New Year holidays, December 29 - January 3)
NTT Fureai Fax is available to provide information via fax about various NTT West procedures and services.
(except for Saturday, Sundays, public holidays, and year-end/New Year holidays December 29 – January 3)
2 NTT West Foreign Customer Service Center (NTT Information)
NTT West Information is a telephone information service for foreign customers. English and other language operators are available for any questions or comments regarding NTT West.
Weekday 9:00 - 17:00 (except for Saturday, Sunday and National and Year-end/New Year holidays <December 27 - January 4>)
(TEL) 0120-064337(Toll free)
English, Chinese, Korean, Spanish, and Portuguese: Monday - Friday
Website: NTT West
1 Separation & Collection of Waste
|Items to be collected||Collection Schedule & Notes for Collection|
||(Collected Once a Week)
|Plastic Containers and Packaging
Plastic containers or packaging that were used to contain or wrap products, and have a mark indicating that they are plastic
|(Collected Once a Week)
|Used Paper / Used Cloth
||(Collected Once a Week)
Please separate into the 6 subject items and place them at the collection point by 9 a.m. on the collection date. Collection will be made even on rainy days.
In addition to kitchen trash and porcelain or ceramics, etc., trash of which the largest side or diameter is 30cm or less, or stick-shapes that are 1m or less, and that are not items subject to separate collection
|(Collected Twice a Week)
|Bulky Waste (Removal fees apply)
Trash of which the largest side or diameter exceeds 30 cm, or stick-shapes that exceed 1 m, or trash that will be disposed of in a large amount at one time due to moving to a different residence or doing major housecleaning, etc.
|Please call the “Bulky Waste Collection Center” in advance to request collection.
<Toll free> (TEL)0120-79-0053
<From Mobile phone> 06-6377-5750
Mon-Sat (including National Holiday, Closed from December 29th to January 3rd.) 9:00-17:00
※If you have difficulty in hearing or speaking, please apply by sending a 0120-53-4153 or postcard to the Environment Management Center.
※Using transparent or semi-transparent garbage bags is requested in Osaka City to enforce sorted garbage collection and to ensure the safety of operation.(Except for certain cases of old paper)